Senior Help Desk Analyst 4790 Job at Tier4 Group, Smyrna, GA

STIyVk5zaExmUGFva01uRC9RWXBudHdi
  • Tier4 Group
  • Smyrna, GA

Job Description

Helpdesk Support Analyst II (Senior)

Contract to Hire – Atlanta, GA

Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role —we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.

What You’ll Do:

  • Troubleshoot complex technical issues across hardware, software, and connectivity for end-users.
  • Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
  • Administer and support M365 services, including Exchange, SharePoint, and Teams.
  • Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software.
  • Collaborate with internal teams to support software deployments and IT initiatives.
  • Monitor and respond to helpdesk tickets promptly and efficiently.
  • Participate in continuous improvement initiatives to enhance IT support functions.
  • Document and maintain IT processes and procedures.

What You’ll Bring:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3–5 years of experience in enterprise or military IT environments.
  • Strong knowledge of Active Directory and M365 administration.
  • Experience with automation and scripting (PowerShell, Python, etc.).
  • Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools.
  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively.
  • Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals.
  • Preferred: Certifications in Azure administration, AI, or Development.

Why This Role?

This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.

Job Tags

Contract work,

Similar Jobs

Royal Caribbean Group

Public Area Attendant / Cleaner Job at Royal Caribbean Group

*This is a job onboard a Cruise Ship.* POSITION SUMMARY Celebrity Cleaner, or individually by area Public Area Attendant/Crew Area Attendant/Night PA Attendant/Pool Attendant/Retreat Attendant owns the guest experience in the area assigned, offering a seamless execution...

Covance Inc.

Clinical Laboratory Technologist - Toxicology Job at Covance Inc.

 ...career, or start your career in Clinical Lab Science? If so, Labcorp wants to speak with you about exciting opportunities to join our Toxicology team as a Technologist Trainee located in Burlington, NC! In this position you will work in a fast paced, customer focused, and...