Job Description

Helpdesk Support Analyst II (Senior)

Contract to Hire – Atlanta, GA

Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role —we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.

What You’ll Do:

• Troubleshoot complex technical issues across hardware, software, and connectivity for end-users.
• Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
• Administer and support M365 services, including Exchange, SharePoint, and Teams.
• Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software.
• Collaborate with internal teams to support software deployments and IT initiatives.
• Monitor and respond to helpdesk tickets promptly and efficiently.
• Participate in continuous improvement initiatives to enhance IT support functions.
• Document and maintain IT processes and procedures.

What You’ll Bring:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3–5 years of experience in enterprise or military IT environments.
• Strong knowledge of Active Directory and M365 administration.
• Experience with automation and scripting (PowerShell, Python, etc.).
• Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals.
• Preferred: Certifications in Azure administration, AI, or Development.

Why This Role?

This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.

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