Job Description
Biesse America is growing our Services team with a new Regional Field Service Manager. This role ensures top performance of industrial installations by coordinating machine installations, managing a team of technicians, and driving proactive maintenance and troubleshooting. You’ll prioritize safety, exceed customer expectations, and ensure compliance with all standards. If you’re experienced in service management and ready for your next step, let’s connect.
Responsibilities:
- Manage machine installations and services interventions in the region, ensuring efficiency and quality work from team members
- Manage and secure the field services processes – sharing the plan with the appropriate internal departments and supporting technicians onsite
- Escalate critical service intervention cases to appropriate internal departments and supporting technicians onsite.
- Ensure adherence to Customers readiness processes for each intervention is validated and complete prior to technician arrival to Customer site.
- Manage Field Service Technicians daily activities and administrative functions such as time off requests, validating timesheets, etc.
Requirements:
- 3+ years of experience managing a team of technicians in the industrial/manufacturing space
- Bachelor’s degree preferred
- Experience scheduling installations and service interventions of similar nature (dust collector installs, commercial HVAC, etc. CNC industry experience is a plus!)
- Strong customer-centric mindset
- Ability to understand utility requirements
- Strong communication skills
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