Job Description

Company Description

Substance Salon, established in 2009 is known for its commitment to high-level service, the salon is centered on relationships, tailored experiences, and advanced industry education. Specializing in modern hair styling, creative color, and handcrafted haircuts, Substance Salon provides expertly personalized services. Customers enjoy the convenience of scheduling appointments online at any time, reflecting the salon's dedication to client ease and satisfaction.

Role Description

This is a full-time, on-site Receptionist role located in Rutherford, NJ. The Receptionist will be responsible for managing front desk operations, including greeting clients, answering phone calls with professionalism, scheduling appointments, and maintaining an organized reception area. The role also includes clerical duties such as data entry, handling payments, and providing excellent customer service to ensure a welcoming and seamless client experience.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Clerical Skills including organization, scheduling, and data entry
• Excellent Communication skills, both verbal and written
• Exceptional Customer Service skills, with the ability to create a positive client experience
• Detail-oriented with strong multitasking capabilities
• Proficiency in using appointment booking software is a plus
• Ability to work in an on-site environment with a professional demeanor
• Prior experience in a salon or similar customer-facing role is advantageous but not required

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