Job Title: Product Complaint Technician
Location: Mundelein, IL
Pay: $23-$28/hr
REQUIRED SKILLS AND EXPERIENCE
High School Diploma or higher
1-2+ years of working in a product complaint role or related
Experience with root cause analysis, CAPA process, evaluating cause and defect codes, etc.
Experience in a regulated industry (pharmaceutical / medical device / food and beverage industry)
Must have strong initiative, a drive to solve problems, and eagerness to learn new things. Strong time management skills, communication skills, and critical thinking skills
JOB DESCRIPTION
Insight Global is seeking a qualified Product Complaints Technician to join an established medical device company in Mundelein, IL. This individual will be responsible for a large-scale remediation project. Their responsibilities will include a full review of cause and defect codes during complaint investigations, and addressing reportability and correcting major systemic issues.
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