Job Description

Patient Access Supervisor

Employment Type: Direct Hire

Salary Range: $42K - $64K

Monthly Bonus: Up to $250 based on performance metrics

Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required

On-Call: Rotational weekend on-call duties (every 5th weekend)

Location: Rock Hill, SC 29732 (100% onsite)

Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.

Key Responsibilities

• Team Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.
• Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.
• Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.
• Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.
• Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.
• Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.
• Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.

Supervisory Responsibilities

• Oversee a team of 25 direct reports in the ER registration department.
• Work alongside leadership to maintain a collaborative, "all hands on deck" culture.

Qualifications

• Education:
• High School Diploma or equivalent (Required)
• Associate or Bachelor's degree in Business, Accounting, Medical Administration, or related field (Preferred)
• Experience:
• 4+ years of experience in a medical facility, health insurance, or related field (Required)
• 5+ years in Patient Access (Preferred)
• 2+ years in a supervisory or lead role (Preferred)
• Experience working in a hospital environment and managing a 24/7 team (Required)
• Skills & Competencies:
• Strong leadership and organizational skills
• Ability to multitask in a fast-paced healthcare setting
• Knowledge of Revenue Cycle Management and regulatory compliance
• Proficiency in healthcare information systems and patient registration software
• Excellent communication and problem-solving skills

Apply Today!

This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!

Job Tags

All shifts, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift,

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