Job Description
Medical Receptionist
The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey.
Duties & Essential Functions:
- Greet patients warmly and provide an exceptional, patient-first experience.
- Manage check-in and check-out processes accurately and efficiently.
- Collect and verify all necessary patient forms.
- Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.
Insurance, Billing, and Pre-Authorization Support
- Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
- Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
- Collect payments at check-in or check-out according to company procedures.
- Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
Skills & Expectations
- Excellent customer service and interpersonal communication.
- Strong organizational skills and ability to multitask.
- High accuracy in scheduling, documentation, and insurance data collection.
Experience Requirements
Preferred:
- 1–2 years experience in medical front office or multi-service healthcare settings.
- Experience with MRI safety screening or medical procedure preparation.
- Familiarity with insurance verification and pre-authorization processes.
Job Tags