Job Description
We’re seeking an office-based International Move Manager to join a top-tier relocation company in Dulles, VA. This role is crucial in managing overseas moves for private and corporate clients, ensuring seamless door-to-door service worldwide. Ideal for relocation professionals experienced in coordinating international household goods shipments.
Key Responsibilities:
- Coordinate international moves for private individuals and corporate assignees.
- Act as the central point of contact for clients from pre-move planning through final delivery.
- Prepare and manage international shipping documentation including customs, import/export forms, and insurance.
- Liaise with global partners, freight forwarders, and destination agents.
- Arrange packing, shipping, air/ocean freight, storage, and delivery services.
- Monitor shipment status and proactively update clients on progress.
- Ensure all services comply with international regulations and client requirements.
- Manage move budgets and provide detailed cost estimates.
- Resolve client queries, delays, or claims professionally and promptly.
- Maintain detailed records in move management and CRM systems.
- Collaborate with internal teams to ensure high-quality service delivery.
- Conduct post-move client feedback follow-ups and implement improvements.
Key Skills & Experience:
- Proven experience coordinating international household goods relocations.
- Knowledge of customs procedures, global shipping, and compliance.
- Strong communication and relationship management skills.
- Ability to handle complex logistics across time zones and regions.
- Proficiency in move management and CRM systems.
- Highly organised with strong problem-solving capabilities.
Job Tags
Work at office, Worldwide, Relocation, Overseas,