Job Description
Vaco has partnered with a client in Greensburg, Indiana to hire a Customer Service Associate. We're looking for friendly, patient, and customer-focused individuals to join a growing call center team. In this role, you'll help customers with everyday banking questions-things like online banking support, account balances, debit card issues, and general inquiries.
This position is great for anyone who enjoys solving problems, staying busy, and creating positive experiences for customers. No banking experience required-training is provided!
What You'll Do
Answer incoming customer calls and provide helpful, accurate information
Research account issues and find solutions
Assist with basic transactions and account updates
Stay up to date on products, tools, and procedures
Focus on first-call resolution and delivering excellent service
Identify and route sales opportunities when appropriate
Schedule & Work Environment
As a contractor (first ~6 months):
Hours: Monday-Friday, 8:00am-5:00pm
Onsite: Fully onsite in Greensburg, IN
No weekends during the first 6-8 weeks
After conversion to full-time:
Shift: 12:00pm-8:00pm (required and not negotiable)
Rotation: Approx. 2-3 Saturdays every 8 weeks (weekday off provided the same week)
Remote Options: Hybrid or remote may be available based on performance after several months
What Makes Someone Successful in This Role?
Enjoys helping people and providing great customer service
A natural problem-solver-someone who likes figuring things out
Comfortable working on a computer and navigating multiple screens
Coachable, positive, and able to stay focused in a fast-paced environment
Able to handle a steady flow of incoming calls (50-60 per day)
Why You'll Love This Job
Supportive, experienced manager
Great training and clear expectations
Team culture values problem solving and customer satisfaction
Opportunity to grow into hybrid or remote work
Stable schedule with guaranteed full-time hours
Requirements
High school diploma or GED
Strong communication and customer service skills
Ability to work onsite for the first 8-12 months
Must live within 60 miles of Greensburg, IN
Job Tags
Full time, For contractors, Monday to Friday, Shift work, Weekday work,