Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join a client's dynamic team in Baltimore City. This role is available as either a direct hire or a temp-to-hire position and offers the opportunity to work in a collaborative and engaging environment. The position is ideal for candidates with experience in food manufacturing, order management and customer service. Free parking is available on-site.

Responsibilities

• Serve as the primary point of contact for customer inquiries, order confirmations, and product information.
• Accurately process purchase orders and customer invoices using internal systems and third-party platforms (e.g., iTrade Network, Ariba).
• Maintain organized records of purchase orders, pick tickets, bills of lading (BOLs), and invoices.
• Ensure timely EDI and email confirmations, coding POs by group affiliation.
• Monitor and uphold various lead times for order fulfillment.
• Manage and update "Ship To" addresses and Certificate of Analysis documentation in Ross and Customer Notes.
• Collaborate with Production to address urgent customer needs and resolve order-related issues.
• Validate pricing accuracy on all incoming POs and escalate discrepancies.
• Identify process improvement opportunities to enhance departmental efficiency.
• Answer customer inquiries via email and phone.
• Fill in on front door responsibilities, including guest check-in via Envoy/iPad and mail distribution (including scanning for remote employees).
• Support Co-Pack customer relationships.
• Perform general administrative tasks such as filing, copying, and document management.

Qualifications

• High school diploma or equivalent required; additional education or certifications in business or customer service preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with EDI systems is a plus.
• Strong decision-making and problem-solving skills, especially in multi-party scenarios.
• Excellent verbal and written communication skills across all organizational levels.
• Self-starter with a positive attitude and ability to work under pressure.
• Highly organized, detail-oriented, and committed to team collaboration.
• Prior customer service experience preferred, especially in a fast-paced or multi-channel environment.

Required Work Hours

Monday to Friday, 8:00 AM - 4:30 PM, with a 30-minute lunch break.

Benefits

Competitive pay ranging from $19 to $24 per hour, based on experience.

Additional Details

This position is open due to a promotion within a small team, providing a unique opportunity for growth and development within the company.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Temporary work, Work at office, Local area, Monday to Friday,

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