Job Description

SNI Companies has partnered with a reputable healthcare company based out of Houston, TX that is seeking multiple remote Bilingual Customer Service Representatives to join their team. Candidates must be fluent in English and Vietnamese.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for responding to inquiries for all lines of business.

Responsibilities

• Receives and verifies premium payments.
• Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.
• Researches and responds to walk-in customer concerns.
• Assists customers in the selection of health care coverage that best suits their needs.
• Acts as liaison between customer and operating units.

Qualifications

• Minimum of 4-5 years of operations or customer service experience in the healthcare field.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• HS Diploma

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